At Samkart.in, we strive to ensure that our customers are completely satisfied with their purchases. If you are not satisfied, we are here to help. Please read our combined Refund, Returns, and Cancellation Policy carefully.
1. Returns Eligibility
You can return most new, unopened items within 7 days of delivery for a full refund. To be eligible for a return:
The item must be unused and in the same condition that you received it.
It must be in the original packaging.
You must provide a receipt or proof of purchase.
2. Non-Returnable Items
Certain types of items cannot be returned, including:
Personalized or custom-made items
Digital products (e.g., e-books, software)
Gift cards
Items marked as final sale
3. Return Process
To initiate a return, please follow these steps:
Contact our Customer Support at samkartsamkart0@gmail.com or call 9216897585 to request a return authorization.
Once your return request is approved, you will receive instructions on how to return your item.
Pack the item securely in its original packaging, and include the receipt or proof of purchase.
4. Shipping Costs
You will be responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within [X business days].
6. Exchanges
If you received a defective or damaged item, you may request an exchange for the same item. Please follow the return process outlined above.
7. Late or Missing Refunds
If you haven’t received a refund yet, please check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at samkartsamkart0@gmail.com.
8. Order Cancellation
You can cancel your order within [48 hours/days] of placing it, provided that it has not already been processed or shipped. To cancel your order, please contact our Customer Support team at samkartsamkart0@gmail.com or call 9216897585 with your order details.
9. Cancellation Process
To successfully cancel your order:
Contact us within the specified cancellation period.
Provide your order number and relevant details to our customer support team.
If your cancellation is confirmed, you will receive a notification via email.
10. Refunds on Cancellations
If your order is canceled successfully:
If the payment has been processed, a full refund will be issued to your original payment method within [7 business days].
If your order has already been shipped, you will need to follow our Returns Policy after receiving the item.
11. Non-Cancellable Items
Certain items may not be eligible for cancellation, including:
Personalized or custom-made items
Items marked as final sale
12. Changes to Your Order
If you wish to make changes to your order (such as modifying quantities or shipping details), please contact us as soon as possible. We will do our best to accommodate your request before the order is processed.
13. Contact Information
For any questions regarding our Refund, Returns, and Cancellation Policy, please contact us at:
Address: 08 Sheopur Road, Pratap Nagar, Jaipur, 302033, India
